Read this if you are planning to do business with The following is my account with a company called Double  Vee Exports, New Delhi, India. They manufacture or claim  to manufacture products in brass, aluminium, silver, etc.  I have a business in the United Kingdom selling religious  articles. Mr Amit Singhal from Double Vee Exports  contacted me in 2009 and offered me his services. I was a  little sceptical but encouraged to use him by an associate of his. This associate telephoned me personally, from the UK,  and praised Double Vee Exports. Words like integrity and  trust were used. I was also tempted by low prices. His  associate (let us call him Mr X) said he had been dealing  with him for about 20 years. His only interest with me was  to help promote DV Exports. Mr X said he was spending  about £300,000 a year with DV Exports.  Double Vee Exports were so charming All seemed to go very well to begin with. I sent many  samples. I asked the question first “Will my samples be  confidential and never used for another customer”. Mr  Singhal explained that items made for me were strictly for  me and nobody else. He reiterated this point. He said that  any samples I sent would be kept for future reference or  returned. All communications with Amit Singhal were very  charming. I completely trusted him and his family business. Samples made by Double Vee Exports were sent to me and  seemed OK. There were quality issues but the shapes  seemed quite good. I was assured that any quality issues  would be rectified before production.  £1000’S ordered & now sit in a warehouse The orders arrived in fairly large quantities so not  everything was checked immediately. We started  sending  out goods to customers and almost immediately complaints  began. Issues were that the items looked used, looked like  seconds, looked cheap, pieces were broken, pieces broke  easily, most silver plated pieces had scratches that could  not be polished out, items were out of shape - and so on.  We started picking items randomly from our warehouse and  unwrapping them. They all had issues. An example is that  one item had brass chains on it. The original sample made  by Double Vee Exports had very strong chains. I ordered  because of the sample made for me. The items sent had  very thin, flimsy chains that broke easily. The item is a  Thurible that is swung backwards and forwards in a church  with burning incense in it. A customer purchased a thurible  (made by Double Vee Exports) from me and the chains  snapped and their carpet was ruined in the process. They  are pursuing me for the costs.  We cannot and will not send out these goods to our  customers. There have been too many complaints. We  have lost so much business over this. 1000’s worth of  useless stock now sits in our warehouse. Complaints to Double Vee Exports I did complain to Amit Singhal on many occasions  regarding quality issues, my customer complaints, etc.  Response was normally words like “We try harder next  time”. I also travelled 6 hours by car to meet Amit (when he  came to the UK) and pass on my concerns and was met  with the same response. I asked him to refer to one of my  original samples in his possession and he had to admit that  he no longer had it! He only ever seemed concerned with  new orders and payment. On 2 occasions Double Vee  Exports tried to overcharge me by about $1000. Recently I  informed Amit Singhal that I could no longer trade with him  anymore and his response was did I still want goods that I  had on order.  Summary Double Vee Exports did produce some pieces for me that  were quite good quality but these were few compared to  the poor quality. Double Vee Exports did commit copyright  theft by taking my image from my website. Their integrity is  questionable when they state that they never market other  customers projects and samples. They tried to overcharge  me on 2 separate occasions. They never returned any of  my samples and I would suspect they no longer have them.  I regret the day I did business with Double Vee Exports. Not  only did I lose a considerable amount of money I also lost  many valuable customers. I lost my reputation. I think the  moral of the story is buy closer to home! To this day Double Vee Exports has not tried to rectify  any of the numerous faults with goods I purchased  from them. I have never been compensated for items  that are not fit for purpose.  Double Vee Exports Stole My Picture  The above is a screenshot from Alibaba.com. The image  is my copyright and has been taken from one of my  websites. It shows a product that Double Vee Exports  were making exclusively for me. The screenshot clearly  shows that they are marketing this product and that they  can produce 1000 pieces per month. They struggled to  make 100 pieces in 4 months. Double Vee Exports lied to  me and stole my copyrighted work.  DOUBLE VEE EXPORTS The above video shows 2 cruets and a chalice. These are used  as part of a communion set. These sets are used by the Clergy  who visit people who are elderly, sick, near to death, etc. This is  so they can take Holy Communion. These sets are even used  on the battlefield. The first test shows how easily the water  flows from a vintage cruet. The second test shows a cruet made for me by Double Vee Exports. See the problem. The sample I  sent to them was not like this. They sent me over 200 sets like  this and never replaced the faulty cruets! I received many  complaints over this.  Double Vee Exports Workmanship!  visit my blog and leave a comment  Update Recent complaints from my customers have  been that Items made by double vee exports  have literally fallen apart in their hands. This  mainly relates to a brass chalice. I have had 7  complaints that the chalice has broken in 2  pieces and all they did was pick it up! Apparently double vee exports is not very  pleased about this site. Well let me tell you Mr  Singhall - I am not very happy about the crap  you sold me!!!